Policies & Procedures

 

 

1. Cancellation & Refund Policy

1.1. Denial: An applicant denied by UDA is entitled to a refund of all monies paid.

1.2. Three-Day Cancellation: An applicant who provides written notice of cancellation within three days (excluding Saturday, Sunday and federal and state holidays) of signing an enrollment agreement is entitled to a refund of all monies paid. UDA shall provide 100% of the refund no later than 30 days of receiving the notice of cancellation.

1.3. Other Cancellations: An applicant requesting cancellation more than three days after signing an enrollment agreement and making an initial payment, but prior to entering the UDA program, is entitled to a refund of all monies paid less the $75.00 Registration Fee, except for any credit card or debit card transaction fees, not to exceed $200.

1.4. Leave of Absence (LOA): If a student needs to take a LOA (maximum four (4) weeks) they must first notify the board in written format, describing why they are taking time off, how long they expect to be absent, and their expected return date. The board will review each individual case and accept or deny the request. If the request is accepted, a plan will be implemented to place the student in the next available class where he/she left off in the program. If the student does not return on the specified date agreed upon by student and the board, then the refund policy (defined in Section 8) will be followed. If the request is denied, then the student will be refunded monies as listed in the refund policy. Each student will only be allowed to take one LOA during their enrollment in the program, and the time cannot exceed four (4) weeks. If the student needs to take a longer period off, they will be refunded their monies based on UDA’s refund policy listed below. If they wish to re-enter the program, they will have to reapply and pay the full fee.

2. Refund After the Commencement of Classes

2.1. Procedure for Withdrawal/Withdrawal Date

2.1.1. A student choosing to withdraw from UDA after the commencement of classes shall provide written notice to the Office of the President of UDA. The notice is to indicate the expected last date of attendance and be signed and dated by the student.

2.1.2. For a student who is on authorized LOA, the withdraw date is the date the student was scheduled to return from the LOA and failed to do so.

2.1.3. A student will be determined to be withdrawn from the institution if the student has missed more than 12 hours of class/clinic time without prior arrangements.

2.1.4. All refunds will be issued within 30 days of the determination of the withdrawal date.

2.2. Tuition Charges/Refunds
  2.2.1. After the commencement of classes, the tuition refund fee (less the $75.00 Registration Fee) amount shall be determined as follows:
Percentage of Clock Hours Attended TuitionTuition Refund Amount
10% or less90%
More than 10% and less than or equal to80%
More than 20% and less than or equal to 30%70%
More than 30% and less than or equal to 40%60%
More than 40% and less than or equal to 50%50%
More than 50%No refund required
2.2.2. The percentage of clock hours attended by the student is determined by dividing the total number of clock hours elapsed from the student’s start date to the student’s last day of attendance, by the total number of clock hours in the program.
3. Books, Supplies & Fees
All books, supplies, and fees paid by the down payment are non-refundable once class commences and student takes possession. UDA will purchase these for each individual student for the program.

4. Refunds
Refunds will be issued within 30 days of the date of student notification, or date of UDA determination (withdrawn due to absences or other criteria as specified in the UDA Catalog), or in the case of a student not returning from an authorized LOA, within 30 days of the date the student was scheduled to return from the LOA and did not return.

 
 
 

1. Student Grievance Procedure

Should a student have a complaint with the institution, the following steps shall be taken by him/her:
1.1. Student shall first attempt to address the grievance informally with the instructor or applicable staff member and try to resolve it. If unsuccessful, proceed to the written grievance procedure.

1.2. Student may state the grievance in writing to Dr. Whitney Sebree, President, or designee. The President, or designee shall have ten (10) business days in which to investigate and address the grievance.

1.3. Should the President or designee fail to, or unacceptably address the grievance, the Student may file a complaint with the Arizona State Board for Private Postsecondary Education. The Student must contact the State Board for further details.

1.4. If the Student complaint cannot be resolved after exhausting the institution’s grievance procedure, the student may file a complaint with the Arizona State Board for Private Postsecondary Education. The student must contact the State Board for further details. Students have one (1) year from the date of the occurrence to submit a grievance to the Institution.

1.5. The State Board address is:

1740 W. Adams Street, Suite 3008
Phoenix, Arizona 85007
602-542-5709
Website: https://ppse.az.gov